Can Motivation Shape Service Talk? ARCS Model to Enhance Hospitality Students’ Speaking Performance
DOI:
https://doi.org/10.54213/flip.v5i1.805Keywords:
ARCS Model, Speaking Performance, Hospitality Students, Learning Motivation, English for HospitalityAbstract
This study aims to investigate the application of the ARCS model in improving students' speaking performance in the D3 Language and Tourism Program at the Sriwijaya State Polytechnic, Palembang. The research uses the Classroom Action Research design, which is carried out in two cycles, each including the planning, action, observation, and reflection stages. The research participants consisted of 30 second-semester students in the English for Hospitality course. The research instruments include role-play-based speaking tests, ARCS observation checklists, field notes, interviews, and speaking rubrics. The results showed that students' speaking skills before the implementation of ARCS were still in the low category, with limitations in fluency, vocabulary, and interactional competence. After implementing the ARCS model through authentic hospitality activities, there was a significant increase in student participation, confidence, and interaction quality. The average speaking score increased gradually from the initial condition to Cycle 1 and reached an optimal increase in Cycle 2, followed by a shift toward more spontaneous and communicative behavior. The study's findings also show that the components of Attention, Relevance, Confidence, and Satisfaction contribute to increased motivation to learn among students. Overall, the application of the ARCS model is effective in improving hospitality students' speaking skills and fostering more interactive, context-based learning. This study recommends the use of motivation-based learning design in vocational education to improve students' communication readiness in the world of work
Downloads
Published
Issue
Section
License
Copyright Notice
Authors who publish in this journal agree to the following terms:
In order to assure the highest standards for published articles, a peer review policy is applied. In pursuit of compliance with academic standards, all parties involved in the publishing process (the authors, the editors, the editorial board, and the reviewers) agree to meet the responsibilities stated below in accordance with the journal publication ethics and malpractice statement.
Duties of Authors:
- The author(s) warrant that the submitted article is an original work, which has not been previously published, and that they have obtained an agreement from any co-author(s) prior to the manuscript’s submission.
- The author(s) should not submit articles describing essentially the same research to more than one journal;
- The author(s) make certain that the manuscript meets the terms of the Manuscript Submission Guideline regarding appropriate academic citation and that no copyright infringement occurs.
- The author(s) should inform the editors about any conflicts of interest and report any errors they subsequently discover in their manuscript.
Duties of Editors and the Editorial Board:
- The editors, together with the editorial board, are responsible for deciding upon the publication or rejection of the submitted manuscripts based only on their originality, significance, and relevance to the domains of the journal;
- The editors evaluate the manuscript's compliance with academic criteria, the domains of the journal and the guidelines.
- The editors must at all times respect the confidentiality of any information pertaining to the submitted manuscripts;
- The editors assign the review of each manuscript to two reviewers chosen according to their domains of expertise. The editors must take into account any conflict of interest reported by the authors and the reviewers.
- The editors must ensure that the comments and recommendations of the reviewers are sent to the author(s) in due time and that the manuscripts are returned to the editors, who take the final decision to publish them or not.
Authors are permitted and encouraged to post online a pre-publication manuscript (but not the publisher’s final formatted PDF version of the work) in institutional repositories or on their websites prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (see The Effect of Open Access). Any such posting made before acceptance and publication of the work shall be updated upon publication to include a reference to the publisher-assigned DOI (Digital Object Identifier) and a link to the online abstract for the final published work in the journal.
